Consumer & Business Banking Solutions
Shaping digital banking experiences that serve millions of consumers and small business clients.
My Role
UX Designer
Design Discovery, Prototyping, Design Systems, Developer Handoff
Timeline
Jul 2022 - Present
Technology
Figma
Jira
Overview
At Bank of America, I collaborate with product owners, tech leads, and business executives to design web and mobile experiences for millions of consumers.
While projects are confidential, these are highlights of the work I've delivered and results I've helped achieve.
Since joining the team, I've made impact across clients and the business
80% time saved for millions of users
I built a component system for sales tools, helping teams quickly update software flows and handle more complex client scenarios.
8 financial products in one platform
I helped shape the new application for small business clients, increasing digital sales and making it faster to submit.
I've elevated design quality, speed, and scale across the organization
3x engagement from business partners
I collaborate directly with business executives to shape product strategy and present design solutions – now more teams are coming to us with projects.
90% faster design delivery
I build and maintain design systems that enable faster handoff, stronger dev collaboration, and consistent experiences across products.
What does that look like?
Here's a (super) oversimplified look at my average work week… and when there's only one project at a time.
Creating flows and diagrams to visualize the problem space
Meeting with PMs to define user needs and business priorities
Exploring iterations and interactions to test what works
Evolving the design system with reusable components
Presenting to the team to validate concepts
Prototyping for real-world complexity, from edge cases to accessibility
Leading design reviews to align with execs on vision, tradeoffs, and feasibility
Synthesizing input into actionable next steps
Finalizing dev-ready designs with clear logic, specs, and handoff documentation
Mentoring teammates and hosting Figma training sessions
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